Hello,

We’re reaching out to share an important update about how our cleaning services are structured going forward.

Over the past year, we’ve worked hard to improve consistency, clarity, and fairness in how our services are defined and delivered. As part of that effort, we’ve introduced a new cleaning system that clearly outlines service levels and optional add-ons so customers can choose what best fits their home and priorities—while allowing us to maintain reliable quality across all visits.

Because your current service plan was created under our previous system, we’ll be transitioning all existing customers to the new structure.

Important:
Nothing changes immediately. This is simply about planning ahead.

To make this transition as smooth and fair as possible, we’ve prepared two service options for you, which you’ll find attached:

Option A — Maintain Your Current Price
This option keeps your pricing the same while aligning your service with our updated scope definitions. The service level may differ slightly from what you currently receive, but it reflects a clearly defined, consistent scope under the new system. Add-ons are always available if you’d like to customize further.

Option B — Maintain Your Current Level of Service
This option preserves the same level of detail and time your home has been receiving. Pricing is adjusted to reflect the full scope of work under our new system, ensuring consistency and no rushed or over-budget visits.

If neither option feels like the right fit, we’re also happy to create a new custom estimate based on your preferences.

A Few Important Scheduling & Billing Notes

As part of this transition, we also want to clearly outline how recurring scheduling and billing works going forward. These guidelines help us keep schedules reliable for all customers and ensure fairness across routes.

  • Recurring service schedules are offered on a weekly, bi-weekly, or monthly basis only.
    This allows us to maintain consistent routing and dependable appointment times.

  • Recurring services are billed according to the service frequency shown on your estimate.
    For example, if you’re on a weekly plan and skip a scheduled visit, the next visit would be billed at the applicable bi-weekly rate.

  • If a recurring appointment is rescheduled, future appointments remain on their original schedule.
    This means rescheduling one visit does not shift or reset your ongoing service dates.


  • Appointment reminders are sent out via text/email 48 hours in advance.
    A valid cell number and/or email will be required to send you automated appointment reminders. Confirming your appointment through these reminders is highly recommended. Not confirming an appointment does not constitute a cancellation. If you wish to cancel/reschedule an appointment you will need to inform us at least 24 hours in advance.

These practices allow us to provide dependable service without needing to rework multiple schedules each month.

We also want to note that our Customer Service Agreement has been updated to reflect these changes. We encourage you to review it when convenient, as it outlines service expectations, scheduling, and billing details. You can find the customer agreement at anns-cleaning-service.com/customer-agreement .

You’ll have up to February 1st to review your options, ask questions, and let us know how you’d like to proceed. During this time, your current service will continue as scheduled.

If you decide the new system isn’t the right fit for you, we completely understand and will assist with a smooth transition.

Thank you for trusting us with your home. We truly appreciate the opportunity to continue caring for it—and we’re always happy to answer any questions.

Warm regards,
Ann Gingras
ANNS Cleaning Service
401-309-9440